TERMS AND CONDITIONS
TERMS AND CONDITIONS – SARAH CARTER CALIFORNIA (USA)
Effective Date: 24 December 2025
Article 1 – Definitions
Sarah Carter California:
Trade name operating from the Netherlands,
Address: Maasdrielhof 152, Netherlands
Chamber of Commerce (KvK): 92048536
VAT number: NL004933484B79
Email: info@sarahcartercalifornia.com
Customer: any natural person placing an order via www.sarahcartercalifornia.com.
Supplier: a third-party supplier located outside the United States responsible for fulfillment and shipment of products.
Product: any item offered for sale through the webshop.
Article 2 – Applicability
These Terms and Conditions apply to all offers, orders, and agreements between Sarah Carter California and the customer.
By placing an order, the customer agrees to these Terms and Conditions.
Article 3 – Products and Prices
All prices displayed on www.sarahcartercalifornia.com are shown in U.S. dollars (USD), unless stated otherwise.
The prices shown do not include import VAT, customs duties, sales tax, brokerage fees, or any other governmental charges that may be imposed by customs authorities or carriers upon delivery.
Products are shipped directly from a third country (China). Sarah Carter California does not act as the importer of record and does not collect or charge import VAT or customs duties at checkout.
Any import VAT, customs duties, taxes, or additional fees that may arise upon delivery are not included in the purchase price and are the sole responsibility of the customer. These charges, if applicable, are assessed and collected by the carrier or local customs authorities.
Sarah Carter California reserves the right to change prices, product descriptions, and availability at any time without prior notice. Price changes do not affect orders that have already been confirmed.
Article 4 – Formation of the Contract
A binding agreement is formed once the customer completes the order and receives an order confirmation email from Sarah Carter California.
Article 5 – Shipping and Delivery
All products are shipped directly from China by third-party suppliers.
Estimated delivery time is 8 to 20 business days after dispatch.
Delivery times are estimates only. Sarah Carter California is not responsible for delays caused by customs inspections, carrier delays, or other logistical factors beyond its control.
Sarah Carter California does not act as the importer of record and is not responsible for customs clearance procedures in the United States.
Any import duties, taxes, or fees charged upon delivery are payable by the customer and handled by the carrier or customs authority.
Article 6 – Returns and Right of Withdrawal (USA)
U.S. customers may request a return within 30 days of receiving their order, subject to the conditions outlined in the Returns & Refund Policy.
Return shipping costs to the designated return address in China are borne by the customer.
Article 7 – Exclusions from Returns
The right to return is excluded for:
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Customized or personalized products
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Hygiene-sensitive products (including socks, underwear, or similar items) once opened or used
Article 8 – Payment
All orders must be paid in full at the time of purchase using the payment methods available on the website.
Sarah Carter California reserves the right to refuse or cancel orders if payment authorization fails.
Article 9 – Complaints and Customer Service
Complaints or inquiries can be submitted via:
info@sarahcartercalifornia.com
Sarah Carter California aims to respond within 14 business days.
Article 10 – Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United States, without regard to conflict of law principles.
Any disputes arising from or related to these Terms shall be submitted to a competent court with jurisdiction over Sarah Carter California.