SHIPPING AND DELIVERY POLICY

SHIPPING AND DELIVERY POLICY – SARAH CARTER CALIFORNIA (USA)

Effective Date: 24 December 2025

1. General

Sarah Carter California ships all orders directly from China through its suppliers. By placing an order on www.sarahcartercalifornia.com, customers located in the United States agree to the shipping terms outlined in this policy.

For shipping-related questions, customers may contact:
info@sarahcartercalifornia.com

2. Shipping origin and delivery

All orders are shipped directly from China to the delivery address provided by the customer.

Sarah Carter California does not act as the importer of record and is not involved in the customs clearance or import process into the United States.

Shipment handling, transportation, and export procedures are fully managed by our supplier in China. Sarah Carter California does not control or manage the shipping process once the order has been dispatched.

3. Delivery time

The estimated delivery time for U.S. orders is 8 to 20 business days after dispatch.

Delivery times are estimates only and may vary due to customs inspections, carrier delays, peak periods, or other logistical factors beyond our control.

(( Added 3 feb 2026

Renovation Sale & Order Fulfillment

During our Renovation Sale, orders are accepted as usual. Discounted pricing is available for a limited time and may end without prior notice. Store upgrades do not affect order acceptance or fulfillment. All orders placed during the Renovation Sale will be shipped on February 25, as communicated at checkout and in order confirmation emails.

))

4. Customs duties, taxes, and fees

Orders shipped to the United States may be subject to import duties, customs fees, sales tax, or other governmental charges.

These costs are not included in the product price and are the sole responsibility of the customer.

Any customs clearance and the collection of applicable duties or taxes are handled by the carrier or customs authority.

5. Incorrect address details

Sarah Carter California is not responsible for failed, delayed, or misdelivered shipments resulting from incorrect or incomplete address information provided by the customer.

6. Delays and non-received orders

In the event of a significant delay or a shipment marked as lost by the carrier, Sarah Carter California will initiate an investigation with the supplier.

Refunds or replacements can only be issued once the investigation has been completed and the shipment status has been officially confirmed.