RETURNS AND REFUND POLICY

RETURNS AND REFUND POLICY – SARAH CARTER CALIFORNIA (USA)

Effective Date: 24 December 2025

1. General

Sarah Carter California is committed to customer satisfaction. If you are not fully satisfied with your purchase, you may return eligible items in accordance with the terms outlined in this policy.

This policy applies specifically to customers located in the United States.

2. Return period (United States)

U.S. customers may return eligible products within 30 days of the delivery date.

To initiate a return, customers must contact Sarah Carter California within this 30-day period via:
info@sarahcartercalifornia.com, including the order number.

Returns requested after 30 days from delivery will not be accepted.

3. Conditions for returns

Returned items must meet all of the following conditions:

  • Items must be unused, unworn, unwashed, and in original condition

  • Original packaging must be intact and undamaged

  • Items showing signs of wear, use, or damage will not be eligible for a refund

The following items are non-returnable:

  • Hygiene-sensitive items such as socks, underwear, and similar garments that come into direct contact with the skin

  • Items where the original packaging or hygiene seal has been opened

  • Customized or personalized products

4. Return address

Approved returns must be shipped to the following address:

Yuantong Express Building
No. 409, Suxi Avenue
Yiwu Town, Zhejiang 322000
China

Sarah Carter California does not provide a domestic U.S. return address. The customer is responsible for proper customs declarations when returning items internationally.

5. Return shipping costs

Return shipping costs are the responsibility of the customer.

Sarah Carter California is not responsible for lost, delayed, or damaged return shipments. Customers are strongly advised to use a trackable shipping method.

6. Refunds

Once the returned item has been received and inspected, refunds will be processed within 14 days.

Refunds will be issued to the original payment method used for the purchase.

If only part of an order is returned, only the returned items will be refunded.

Any shipping fees, customs charges, import duties, or taxes paid at the time of delivery are non-refundable.

7. Exchanges

At this time, Sarah Carter California does not offer direct exchanges. Customers wishing to exchange an item must return the original product and place a new order.